Customer Care

After Sales

We want to give you great riding experiences with ZESPARii vehicles. Your feedback is always welcome and we are here to help you with anything.
Troubleshooting

No power/ no light

Key not properly inserted

Recheck key in ignition, turn OFF and ON again

Circuit breaker / fuse blown

Turn circuit breaker ON / check fuse

Battery not charged

Charge the battery

Battery not properly connected

Connect the batteries

Ignition switch wires disconnected

Ensure wires connected to ignition set

Wire to circuit breaker disconnected

Ensure wires connected to circuit breaker

Power on but motor not running

Brake Safety switch is engaged

Ensure brake levers properly released / not applied

Throttle wire connection loose

Ensure wires connected to throttle

Battery insufficiently charged

Charge the battery

Controller wires loose

Ensure wires connected to controller

Side stand power switch engaged

Ensure power switch is released / not applied

Motor safety power switch engaged

Ensure dafety power switch is released / not applied

Controller defective

Replace controller

Motor defective

Replace motor

Charger not working

No power in power outlet

Ensure incoming supply in the outlet. and try again

Charger malfunction

Replace charger

Battery not charging

Charger defective

Replace charger

Charging port wire loose

Ensure wires connected to charging port

Battery defective

Replace the battery

Short running distance

Battery not fully charged

Ensure battery is sufficiently charged

Battery aging

Replace battery

Tyre pressure is low

Ensure tyres filled with sufficient pressure

Brake is not adjusted

Ensure proper brake adjustment

Headwind, overloading, excessive weight

Reduce these factors

Motorcycle doesn’t stop when applying brakes

Brakes not adjusted

Ensure proper brake adjustment

Brake cable loose

Ensure proper brake cable adjustment

Abnormal motor noise

Battery low voltage

Charge the battery

Faulty motor

Repair or replace the motor

Motorcycle doesn’t stop when throttle returns to original position

Throttle defective

Replace throttle

Controller defective

Replace controller

Maintenance
My ZESPARii Vehicle
Maintaining your ZESPARii vehicle well will optimise its usage:

  • Be sure to follow the maintenance schedule and adjustment requirements contained in this manual as your safety depends in part on the good mechanical condition of our ZESPARii vehicle.
  • Use only ZESPARii approved parts and ZESPARii vehicle accesories.

Cleaning | Components | Models

Cleaning your ZESPARii vehicle is as important as regular maintenance. In addition to preserving the appearance, a clean vehicle is easier to maintain as there will be opportunity to spot damage and/or leaks before they get serious.

A good rule of thumb is that if you ride more than twice or three times a week, clean your scooter weekly and more or less frequently if your usage is different. If tar, bugs, or other similar deposits have accumulated, clean them off as soon as possible.

  • Let your ZESPARii vehicle cool down before washing it as it may cause damage to certain parts and/or components otherwise.
  • Ensure that your ZESPARii vehicle is disconnected from the charger before cleaning.
  • Clean the ZESPARii vehicle with great care.
  • Gently wash your motorcycle with a sponge or a clean soft cloth, mild detergent, and plenty of water. Do not use any harsh chemicals and avoid using cloths or sponges which have been in contact with strong abrasive chemicals.
  • Use care when cleaning the plastic parts (dash, fenders, and side panels), which can scratch easier than the other parts of your motorcycle.
  • Don’t use strong water sprays or power jets when washing your ZESPARii vehicle and keep water off the battery/motor/ controller and other electrical components as much as you can as water ingression could cause premature failure of these compnnents.
  • Clean gently but thoroughly and make sure that all the outer casings of the electric parts are dry and clean.
  • While cleaning, it is a good opportunity to look closely for worn, loose, cracked, rusted or damaged parts.
  • Ensure that the charging port is covered during cleaning to reduce the risk of water damage.
  • After washing, rinse your motorcycle thoroughly with plenty of clean water to remove any detergent residue.
  • Dry your motorcycle with a chamois or a soft, dry towel.
  • After cleaning, inspect for damage, wear or leaks.
  • After washing the motorcycle, allow all of the electrical components to dry prior to operation.
  • If the motorcycle is ridden after being washed. apply both brakes several times in order to remove any moisture from the brake pads.

Cleaning | Components | Models

component details
component details

Cleaning | Components | Models

model details
model details
Service
Frequency of service can be referred to in each product manual. Periodic service is recommended to ensure that you have the best experience of riding a ZESPARii vehicle. Please contact your nearest service centre to book a spot or just walk in for an appointment.
Warranty
We have warranties for all of our products. Just go to your nearest service centre to claim the warranty.

MOTORCYCLES

Beta ZES

Prima ZES

MOPEDS

BICYCLES

Remarks

  • The warranty certificate must be completed by the user and warranty unit information with the help of the sales person when user buys the product. The original copy of receipt by the dealer should be punctually sent back to the company in order to provide product service in a timely manner.
  • Faults after “warranty” time limit, or the main parts out of the range of “warranty” would still be entitled for repair or maintenance subject to appropriate charges.
  • Battery of the electric scooters which fails within one year and cannot be used properly after maintenance should be replaced.
  • Where battery replacement is needed after “warranty” time limit, our company will supply replacement at a reasonable price but the old battery must be disposed properly. Return the battery to service centre or manufacturing plant for disposal under scheduled waste so as not to pollute the environment.
  • Rear carrier and rear luggage case can accommodate lightweight items only such as raincoat, books, etc. For your safety, please do not overload.

Items Not in the Range of Warranty

  • Damages caused when usage is not in accordance with the provisions of the manual, maintenance or adjustment guidelines.
  • Damages caused by user modification, non-authorized repair as well as disassembly or work that cannot be identified.
  • Damages due to improper storage or unscheduled maintenance and accidents.
  • No warranty card or the warranty card and invoice of the bike do not conform to the specified format.
  • Wear-and-tear parts, consumables are not in the range of warranty and mainly refer to the plastic parts, lamps, brake pads and other parts not listed under the warranty.
  • Accessories and self-assembled parts out of the range of warranty.
  • The cost of self-repair without authorization by service centre.
  • Economic losses and time because of damages on the bikes.
  • Damage due to forces of nature such as fire, flood, earthquake, lightning, etc.
  • The warranty does not cover damages due to the motorcycle being involved in accidents, misuse and/or negligent handling.
Spare Parts

Spare parts for ZESPARii vehicles are readily available to iiRiders at our listed service centres and dealers. iiRiders who pay our service centres a visit can always count on friendly, professional ZESPARii crew and dealers to help them, as well as stock that is ready and waiting to go from the shelf to them. If the parts you need are sold out, ZESPARii will help you to get it with minimal waiting time.

Find genuine spare parts here:

Kuala Lumpur Showroom:
303 GF, Batu 2 ½, Jalan Sultan Azlan Shah,
51200 Kuala Lumpur, Malaysia.
T: +603 4051 0220 | F: +60 3 4051 0011

Kulai Showroom & Factory:
No. 61, Jalan i-Park 1/1, Kawasan Perindustrian i-Park,
81000 Bandar Indahpura, Kulai, Johor Darul Takzim, Malaysia.
T: +607 660 8668 | F: +607 660 8989

Map

Map

Our ZESPARii crew is here to support your journey with the following:

i. Email: customersupport@zesparii.com

ii. Customer Service Telephone No. : +603 4051 0220

 

(Working hours:9am – 5pm / Monday – Friday, except Public Holidays)

Let’s Connect

IndividualCorporate